Shipping policy
Shipping Policy
This Shipping Policy describes how your order will be processed and shipped. This policy is part of our Terms of Service.
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates and Delivery Estimates
We offer free standard shipping on all orders to customers within Australia.
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Shipping option
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Estimated delivery time
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Australia Post Standard
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2-8 business days
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Please note that these are estimates and actual delivery times may vary depending on your location and Australia Post's delivery schedule.
Shipping to P.O. boxes
We ship to P.O. boxes within Australia.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 business days of receiving your shipping confirmation email, please contact us at novaessentials.com.au@proton.me with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at novaessentials.com.au@proton.me with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at novaessentials.com.au@proton.me.